Shipping and Refunds Policy

Retail Shipping Policy

We ship to 5 or more countries. Partial orders come with tracking numbers. All orders are processed within 0.5 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
  • For simple flat rate shipping: We offer 25AED(or equivalent in other currencies) flat rate shipping to global.
  • For free shipping rules:Always free shipping for orders over 100AED(or equivalent in other currencies).

NOTE:Please ensure that your Shipping address details are correct.If incorrect details have been supplied by you. We will not replace or resend any order at your expense.

Wholesale Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Country            Delivery

UAE                 1-2day
KSA                    1-2day
OM                  3-7day
KW                  7-10day
Turkey               6-10day
Africa               6-10day

NOTE:The above delivery time is based on our experience and has certain reference value. But unexpected situations cannot be ruled out.We are not responsible for shipping carrier delays.

Refunds Policy

ELFBAR strives to provide our customers with high-quality e-cigarettes, but there is a very low probability that the product might not perform as expected upon delivery or after a period of use for reasons beyond our control.This warranty has been established to protect the rights of all our customers in such situations.

  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • You can always contact us for any return question at support@elfbar.ae.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange / Returns

     Our goal is to ensure every customer has a great experience shopping with us. We want you to be satisfied with your order and we try to make every effort to ensure customer satisfaction. We work hard to accurately describe our products and photograph our merchandise. Please see below for additional details about what can be returned and exchanged prior to placing an order.You can also obtain more detailed information on the FAQ.

  • Damage or costs caused by modification, alteration, repair, or service of this product by any persons or companies other than ELFBAR;
  • Damage resulting from physical abuse, or misuse of the product, including operation in a manner that is not consistent with product instructions;
  • Any consumable parts, including but not limited to battery & e-liquid;
  • Damage caused by floods, fires, earthquakes, or other unpredictable natural disasters;
  • Damage caused by moisture (e.g., liquids, including but not limited to water, rain, extreme humidity, heavy perspiration, and carbonated beverages) or other environmental conditions (e.g., extreme temperatures, altitude changes, food, dirt, sand, or similar substances);
  • Damage caused by using incompatible products;
  • Cosmetic damage caused by normal wear and tear, including but not limited to, scratches, dents and broken metal or plastic;
  • Any device that is not genuine;
  • Claim not from the original purchaser;
  • products not claimed in the country of original purchase;
  • Claims for non-defective products;
  • Incidents with insufficient evidence.

     We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@elfbar.ae.

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